Wrkoo is a cloud-based business management system. It offers everything you’ll need to run your business, from storing client and vendor interactions, to managing projects and employees.
What is Wrkoo?
With Wrkoo you can...
Streamline all of your client interactions in one place
Automate your repetitive tasks to save time
Collaborate with employees from anywhere, anytime
Everything you’ll need to provide the best service to your clients.
Incident Management
Track, manage, and solve client support requests easily using “tickets” inside your portal.
Self Service
Create your own custom self-service library of documentation for clients to help themselves.
Client Portal
A public portal for your customers when they come to your helpdesk, they can create and track their requests.
Satisfaction Surveys
Instant overview of your helpdesk’s performance, customer happiness, and your team’s performance.
Announcements
Increase communication with employees and customers alike using Announcements tool.
Client Management
Securely store your customer profiles & interactions in a unified online dashboard.
Keep track of your employees and team tasks with ease.
Central Unified Dashboard
Manage all customer interactions, and monitor your team activity in real-time.
Time Tracking
Track the amount of time agents spend on servicing client requests.
Punch Clock
Employees can punch in and out, review their activity, and download reports with zero hassle.
Task Manager
Stay organized, hit deadlines, and achieve more as a team.
Agent Collision Detection
Ensures that multiple agents don’t work on the same ticket accidently.
Knowledgebase
Create helpful guides for employees to quickly handle repetitive questions.
Companies think Wrkoo is world-class
